Refund policy
30-Day Happiness Guarantee
We want you and your pet to love every MyPetDollar order. If something isn't right, you have 30 days from delivery to request a return or refund.
Eligible returns
- Items must be unused, clean and in their original packaging.
- For hygiene reasons, opened grooming products, worn pet clothing and used chew toys cannot be returned unless they arrived damaged or defective.
Damaged, defective or wrong item
Contact us within 30 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund — you will not pay anything to fix our mistake.
How to start a return
Email support@mypetdollar.com with your order number. Our team replies within 24–48 hours (Monday to Friday) with the next steps. Please do not send items back without contacting us first.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Original shipping is free, so there is nothing to deduct.
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before they are processed.
Questions? support@mypetdollar.com · +1 (367) 608-0179